Case study
Usability Testing of an AI Learning Partner
Jigsaw Interactive Agent (JIA) provides realtime support for small groups of middle and high school students in collaborative work.
About me - Rui Zhang
I’m a mixed-method UX researcher with 7 years of experience in both academia and industry. I perform cutting-edge research on AI communication, trust, and reliability using advanced statistical analysis.
I received my PhD in Human-Centered Computing from Clemson University and my background is in engineering.
I combine qualitative and quantitative research methods to gain a comprehensive understanding of users and their pain points. This balanced approach helps us uncover actionable insights and make informed decisions.
- Years of experience
- 7+
- Study participants
- 700+
- Citations
- 500+
Mixed-method UX Researcher - My specialties
I have a strong background in statistics, engineering, and artificial intelligence, with a PhD in Human-Centered Computing. I excel in cross-functional collaboration and producing actionable insights.
- AI Research. I perform cutting edge research on artificial intelligence with a focus on AI communication, trust, and reliability.
- Advanced statistical analysis. I perform build a variety of statistic models (regressions, mixed-effects modeling, structural equation modeling) in R and Python.
- Cross-functional communication. Create and present deliverables to best communicate actionable research insights to stakeholders and leadership.
- Project management. Successfully met project deadlines while managing 5 simultaneous projects at various stages of the research process.
My core values - The customer is always right, even when they’re wrong!
I am driven to listen, understand, and research user needs to help products help customers.
- Collaboration. The best results use AI to augment and improve, rather than remove, the human from the loop.
- Ethics. The possibilities with AI are limitless! However, it is vital to examine the ethical and legal implications of AI.
- Family. My husband, who made my new website, is the best! He definitely earned pasta for dinner tonight.
My work
My case studies demonstrate my expertise in mixed-method UX research, applying rigorous methodologies across diverse domains.
Case study
A / B Testing of AI Communication Styles
I studied AI communication styles in Rocket League, an online, team-based, sports game.
Case study
COSA Booking App
The Car Online Service Appointment (COSA) booking app helps 700K users schedule appointments to service their cars at their local dealerships.
From the news
Stay up-to-date with my latest published journal articles, conference papers, career moves, and more.
Human Factors Engineering Intern
I will be joining Evolution Engineering as a human factors engineering intern this summer to conduct user research on medical devices.
Read moreUX Research Intern
I will be joining CDK Global as a user experience resesarch intern this summer to help with user research using quantitative and qualitative methods.
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