Onboarding App Design and Evaluation

Product Description: A tool that provides all necessary resources for new employee reception, onboarding, and training within the College of Engineering, Computing, and Applied Sciences (CECAS) at Clemson University.

Benefit Proposition: Provide new employees with a one-stop-shop for all required training, resources, and introductory information on day 1 at Clemson. Allow supervisors and managers to enhance, monitor, and adjust new employee training based on interactive feedback Enable real-time tracking and notification of new employee training. Our product will capture employees’ questions, concerns, and requests and notify supervisors of any changes in status.

Quantifiable Business Goals:

• Provide new employees 100% of all required training materials (checklist, online training, certifications, IT account access, etc.) in the order they need to be completed.
• Increase the satisfaction of employee onboarding process by 25% measured by a validated Job Satisfaction Questionnaire (JSS).
• Decrease supervisors’ or trainers’ time spent on organizing, scheduling, and managing new employee training by 25% after implementation.
• All managers, supervisors, and employees in the CECAS department will use our product for all new employee onboarding and training (100% participation and usage).
• After completion we are postured to expand product into six other Clemson University Departments.

We collected user needs from various stakeholders using semi-structured interviews. Four personas were created by mapping interviewed stakeholders and behavioral variables. We then generated five concepts, and developed one final concept through iteration. I created a digital mobile app prototype using Axure. Other two team members created a digital web page prototype. Both prototypes were iteracted using usability testing with real users.